Privacy Policy
Effective January 1, 2026
Heritage Appleton Concrete and Masonry, appletonconcreteandmasonry.com, hi@appletonconcreteandmasonry.com
What this policy covers
This policy explains how Heritage Appleton Concrete and Masonry, a masonry contractor in Appleton, WI, handles the information you share when you visit our website, fill out our contact form, call us or email us.
It covers what we collect, why we collect it, how long we keep it, who else may see it and what you can ask us to do with it. You can read more about who we are on our About page, or head back to our home page at any time.
Information you give us
When you ask for an estimate or send us a question, we collect what you choose to give us. That's usually your name, phone number, email address, the address of the property and a description of the work, and sometimes photos of the job.
Our contact form is run by an outside form service, so the details you type into it pass through that service before they reach us. When you call or email, we keep a record of the conversation so we can follow up on your job.
Information collected automatically
Like most websites, ours can collect basic technical information when you visit. That can include your browser and device type, the pages you look at, how long you stay, the site that sent you here and a general location based on your internet connection.
We use this in summary form to see which pages people find useful and where the site needs work. We don't use it to figure out who you are.
Cookies and analytics
Cookies are small files your browser stores so a site can remember things between visits. Our site and the analytics and form tools it uses may set cookies to keep pages working and to count visits.
You can block or delete cookies in your browser settings. The site will still work for reading and calling us, though some features, like the contact form, may not work as smoothly.
How we use your information
We use your contact details and job information to reply to you, schedule an estimate, prepare a quote, do the work and handle any follow-up or warranty questions afterward.
We use website information to keep the site running and to improve it. We don't sell your information, and we don't use your details to send marketing you didn't ask for.
Who we share it with
We share information only when it's needed to run the business or do your job. That includes the services that host our website, handle our form, provide our analytics and run our phone and email, and they're expected to use it only to provide those services to us.
We may also share information if the law requires it, or to protect our rights or someone's safety. If the business were ever sold, customer records could pass to the new owner under this same policy.
How long we keep it
We keep estimate requests and customer records for as long as we need them to finish your job, answer questions about the work later and meet tax and recordkeeping requirements.
When we no longer need something, we delete it or remove the details that identify you. Website analytics are kept in summary form.
Your choices and rights
You can ask us what information we have about you, ask us to correct it or ask us to delete it. We'll do that unless we have to keep a record for legal, tax or warranty reasons, and if so we'll tell you why.
You can also ask us to stop contacting you at any time. Depending on where you live, your state may give you other privacy rights, and we'll honor those when you ask.
Children's privacy
Our website is meant for homeowners and property owners, not children. We don't knowingly collect information from anyone under 13, and if we learn we have, we'll delete it.
How we protect your information
We keep your information in accounts and tools that require a login, and only the people who need it to handle your job can see it. No website or email system is perfectly secure, so please don't send us anything sensitive like bank or card numbers through the form or email.
Changes to this policy
We may update this policy when our tools or the law change. The current version will always be on this page, and continuing to use the site after a change means the updated policy applies.
Questions or privacy concerns
If you have a question about your information or want to make a request, call us at (920) 454-9038 or reach us through our Contact page. Tell us what you're asking for and how to reach you, and we'll respond within 1 business day.
If you're not satisfied with our answer, you can also contact your state's consumer protection office.